Cov txheej txheem:

Dab tsi yog hom ntawm cov neeg siv khoom xav tau?
Dab tsi yog hom ntawm cov neeg siv khoom xav tau?

Video: Dab tsi yog hom ntawm cov neeg siv khoom xav tau?

Video: Dab tsi yog hom ntawm cov neeg siv khoom xav tau?
Video: Xov Xwm Ceev, 200 Tus Nyuj Twm Tuag, Tim Dab Tsis Tiag 2024, Kaum ib hlis
Anonim

16 Feem ntau hom ntawm cov neeg siv khoom xav tau

  1. Kev ua haujlwm. Cov neeg siv khoom xav tau koj cov khoom lossis kev pabcuam ua haujlwm raws li lawv xav tau txhawm rau daws lawv qhov teeb meem lossis kev ntshaw.
  2. Nqe. Cov neeg siv khoom muaj peev xwm tshwj xeeb uas lawv tuaj yeem yuav khoom lossis kev pabcuam.
  3. Yooj yim.
  4. Kev paub.
  5. Tsim.
  6. Kev ntseeg tau.
  7. Kev ua tau zoo.
  8. Ua tau zoo.

Ib yam li ntawd, 4 lub ntsiab ntawm cov neeg siv khoom xav tau yog dab tsi?

Plaub yam tseem ceeb uas tus neeg siv khoom xav tau yog:

  • Tus nqi ncaj ncees.
  • Kev pabcuam zoo.
  • Cov khoom zoo.
  • Xav tias muaj nuj nqis.

Ib sab saum toj, koj txhais li cas los ntawm cov neeg siv khoom xav tau? Cov neeg siv khoom xav tau -yog a cov neeg siv khoom kev ntshaw rau cov khoom qeb cov txiaj ntsig tshwj xeeb ntawm kev ua haujlwm lossis kev xav thaum lub sijhawm tshwj xeeb lossis qhov xwm txheej.

Kuj nug, dab tsi yog tsib yam kev xav tau ntawm cov neeg siv khoom?

Cov tsib qhov kev xav tau ntawm cov neeg siv khoom yog: Action, Appreciation, Price, Service and Quality. Nqe: cov neeg siv khoom yog ib txwm nyob rau saib tawm rau tus nqi zoo tshaj plaws uas phim lawv xav tau . Zoo: cov neeg siv khoom xav tau cov khoom zoo thiab ruaj khov.

Dab tsi yog rau cov neeg siv khoom xav tau?

Lub Six Basic Xav tau ntawm cov neeg siv khoom

  • Kev phooj ywg. Kev phooj ywg yog qhov tseem ceeb tshaj plaws ntawm txhua tus neeg siv khoom xav tau, feem ntau cuam tshuam nrog kev txais tos zoo thiab nrog kev sov siab.
  • Kev nkag siab thiab kev nkag siab.
  • Kev ncaj ncees.
  • Tswj.
  • Kev xaiv thiab kev xaiv.
  • Cov ntaub ntawv.

Pom zoo: