Cov txheej txheem:
Video: Yam khoom centric yog dab tsi?
2024 Tus sau: Stanley Ellington | [email protected]. Kawg hloov kho: 2023-12-16 00:17
A khoom - centric lub koom haum yog ib qho uas tsom mus rau lub cov khoom nws coj mus rau kev lag luam es tsis yog cov neeg yuav khoom cov khoom . Nws zoo li yuav tsim kho tshiab cov khoom los ntawm kev siv thev naus laus zis lossis kev txawj tshwj xeeb uas muaj nyob hauv lub tuam txhab. Khoom -focused tuam txhab uas muag txhais lawv tus kheej los ntawm lawv cov khoom.
Tsis tas li ntawd, cov khoom lag luam centric xa khoom yog dab tsi?
Khoom - Kev xa khoom centric paves txoj kev tshiab ntawm kev txhim kho tib neeg thiab tsis tu ncua xa tus nqi nrog ntau qhov tseem ceeb ntawm Kev Tshaj Lij Tshaj Lij Tshaj Lij Tshaj Tawm. Nws muab ib tug nruam khiav ntawm kev ua hauj lwm rau lub khoom pab pawg thiab nruam tus nqi rau cov neeg siv kawg.
Lub koom haum khoom yog dab tsi? Txhais: Product Organization Product Organization yog tsim los ntawm ib qho tshwj xeeb khoom los yog kev pabcuam. Cov hom haujlwm no tuaj yeem ua haujlwm autonomously. Cov khoom lag luam yog pab pawg ntawm kev muag khoom thiab kev siv zog ntau lawm ntawm kev lag luam raws li txoj kab ntawm cov khoom thiab kev pabcuam ntawm kev lag luam.
Kuj nug, dab tsi yog lub tuam txhab tsom rau cov khoom?
A khoom - tsom lub koom haum yog ib qho uas muaj ib txoj kev qhia meej uas tau tsav los ntawm kev sib koom lub zeem muag. Qhov no ua rau kev tsim thiab xa cov neeg siv-centric cov khoom thiab cov kev pabcuam uas ua raws li kev xav tau ntawm kev lag luam thiab cov neeg siv khoom xav tau nrog rau tag nrho cov hom phiaj kev lag luam ntawm cov tuam txhab.
Koj ua li cas siv cov neeg siv khoom centricity?
Customer Centricity: 10 Lub Tswv Yim Rau Kev Siv Hauv Xyoo 2019
- Tsim Lub Suab ntawm Cov Neeg Siv Khoom-kev pab cuam.
- Tshawb xyuas cov txiaj ntsig ua ke.
- Tsim kom muaj kev nkag siab zoo.
- Ua pob tshab thiab ua kom cov neeg siv khoom tawm tswv yim muaj rau txhua tus.
- Teem lub hom phiaj zoo.
- Nkag siab txog qhov cuam tshuam ntawm txhua lub koom haum ua haujlwm thiab qhia qhov tseem ceeb rau tag nrho lub tuam txhab.
- Txhim kho qhov kev paub ntawm cov neeg ua haujlwm.
Pom zoo:
Plaub yam ntxwv tshwj xeeb uas cuam tshuam rau kev yuav khoom ntawm cov neeg siv khoom yog dab tsi?
Raws li Yakup & Jablonsk (2012), Cov neeg siv khoom tus cwj pwm yog cuam tshuam los ntawm tus neeg yuav khoom tus yam ntxwv thiab los ntawm tus neeg yuav khoom txoj kev txiav txim siab. Cov yam ntxwv ntawm cov neeg yuav khoom muaj xws li plaub yam tseem ceeb: kab lis kev cai, kev sib raug zoo, tus kheej, thiab kev puas siab puas ntsws
Yam khoom uas siv tau yam tsawg kawg nkaus yog siv rau dab tsi?
'Yam khoom siv tau yam tsawg kawg nkaus yog qhov khoom ntawm cov khoom tshiab uas pab pawg siv los sau qhov nyiaj ntau tshaj ntawm kev lees paub kev kawm paub txog cov neeg siv khoom nrog kev siv zog tsawg tshaj plaws.' Nws yog cov khoom cuav nyob hauv cov txheej txheem rov ua dua ntawm kev tsim lub tswv yim, kev tsim qauv, nthuav tawm, khaws cov ntaub ntawv, tshuaj xyuas thiab kawm
Yam twg ntawm cov yam ntxwv hauv qab no txawv qhov khoom lag luam los ntawm cov khoom lag luam?
Cov yam ntxwv tseem ceeb sib txawv ntawm cov khoom lag luam los ntawm cov neeg siv khoom yog lub cev
Dab tsi yog cov khoom noj khoom haus thiab cov khoom noj web piav qhia nrog piv txwv?
Lub saw zaub mov tsuas yog ua raws li ib txoj hauv kev thaum tsiaj nrhiav zaub mov. Piv txwv li: Ib tug hawk noj ib tug nab, uas tau noj ib tug qav, uas tau noj ib tug nas tsuag, uas tau noj nyom. Lub vev xaib zaub mov qhia ntau txoj hauv kev sib txawv ntawm cov nroj tsuag thiab tsiaj sib txuas. Piv txwv li: Ib tug hawk kuj yuav noj nas, squirrel, qav lossis lwm yam tsiaj
Dab tsi yog txhais los ntawm lub tswv yim ntawm cov neeg siv khoom centric tsim?
Qee lub sij hawm hu ua tus neeg siv-centric tsim, tus neeg siv khoom-centric tsim yog tus txheej txheem ntawm kev tsim koj cov khoom lossis kev pabcuam nyob ib puag ncig cov kev xav tau, kev xav tau, thiab kev txwv ntawm cov neeg siv kawg - ob qho tib si ntawm kev tsim thiab zoo ntawm koj cov khoom, kev pabcuam, lossis cov ntsiab lus