Cov txheej txheem:
Video: Ua li cas koj thiaj li tau txais lub suab ntawm cov neeg siv khoom?
2024 Tus sau: Stanley Ellington | [email protected]. Kawg hloov kho: 2024-01-18 08:18
Txhawm rau pab koj pib, ntawm no yog tsib txoj hauv kev tshaj plaws los sau cov neeg siv khoom tawm tswv yim
- Kev tshawb fawb. Kev soj ntsuam muaj txoj hauv kev loj tshaj plaws los sib sau ua ke cov neeg siv khoom tawm tswv yim.
- Kev mloog. Kev tshaj xov xwm yog ib qho chaw zoo rau kev sau VOC cov ntaub ntawv online.
- Cov neeg siv khoom kev xam phaj.
- Ua kom pom tseeb Groups.
- Net Promoter Score (NPS)
Ua li no, lub suab ntawm cov neeg siv khoom txhais li cas?
Lub suab ntawm tus neeg siv khoom (VOC) yog ib lo lus siv nyob rau hauv kev lag luam thiab ntaub ntawv Technology (los ntawm ITIL, piv txwv li) los piav txog cov txheej txheem ntawm kev ntes. cov neeg siv khoom kev cia siab, nyiam thiab aversions. Lub suab ntawm Cov Neeg Siv Khoom cov kev tshawb fawb feem ntau muaj ob qho kev tshawb fawb zoo thiab ntau yam.
Lub Suab ntawm Cov Neeg Siv Khoom Six Sigma yog dab tsi? Six Sigma DMAIC txheej txheem - txhais theem - ntes Suab ntawm Cov neeg siv khoom (VOC) yog dab tsi Suab ntawm Cov neeg siv khoom ? Suab ntawm Cov neeg siv khoom yog cov neeg lub suab , kev cia siab, nyiam, lus pom, ntawm ib yam khoom lossis kev pabcuam hauv kev sib tham. Nws yog cov lus hais los ntawm cov cov neeg siv khoom ntawm ib yam khoom lossis kev pabcuam.
Ib yam li ntawd, nws tau nug, koj ua li cas siv lub suab ntawm cov neeg siv khoom?
Pib Siv Koj Cov Lus Teb
- Txheeb xyuas cov khoom tseem ceeb ntawm cov neeg siv khoom uas tau tsav los ua haujlwm.
- Txiav txim siab cov tswv ntawm Cov Neeg Siv Khoom Ua Haujlwm Ua Haujlwm.
- "Drill Down" rau Clarity thiab Granularity.
- Txheeb xyuas cov cai, txheej txheem, thiab kev ua haujlwm cuam tshuam nrog cov khoom tseem ceeb tshaj plaws.
- Tsim thiab siv cov phiaj xwm tsim nyog.
Dab tsi yog rau cov neeg siv khoom xav tau?
Lub Six Basic Xav tau ntawm cov neeg siv khoom
- Kev phooj ywg. Kev phooj ywg yog qhov tseem ceeb tshaj plaws ntawm txhua tus neeg siv khoom xav tau, feem ntau cuam tshuam nrog kev txais tos zoo thiab nrog kev sov siab.
- Kev nkag siab thiab kev nkag siab.
- Kev ncaj ncees.
- Tswj.
- Kev xaiv thiab kev xaiv.
- Cov ntaub ntawv.
Pom zoo:
Lub algorithm twg yog siv los nrhiav kev sib koom ua ke ntawm cov khoom uas tus neeg siv khoom tuaj yeem yuav ntawm lub khw muag khoom?
Association Rule Mining Txoj hauv kev zoo tshaj plaws los nrhiav cov qauv no yog Kev Tshawb Fawb Kev Lag Luam Kev Lag Luam, uas yog cov txheej txheem tseem ceeb siv los ntawm cov khw muag khoom loj xws li Amazon, Flipkart, thiab lwm yam los txheeb xyuas cov neeg yuav khoom los ntawm kev nrhiav kev sib koom ua ke ntawm cov khoom sib txawv uas cov neeg siv khoom tso rau hauv lawv "kev yuav khoom. pob tawb”
Koj tau txais kev them nyiaj li cas los ntawm cov neeg siv khoom?
7 Txoj hauv kev kom paub tseeb tias koj tau txais kev them nyiaj los ntawm cov neeg siv khoom thiab cov neeg siv khoom Tsis txhob ncua credit rau cov neeg siv khoom tshiab / cov neeg siv khoom. Ua ib feem them ua ntej. Invoice sai. Lub xeev cov nqe lus them nqi pom tseeb thiab meej. Muab khoom plig rau cov neeg siv khoom them nyiaj sai. Tsim cov txheej txheem rov qab rau cov neeg siv khoom uas tsis them nyiaj
Dab tsi yog qhov txawv ntawm cov neeg siv khoom thiab cov neeg siv khoom?
Cov neeg siv khoom - peb tab tom tham txog ib tus neeg siv khoom thiab ib yam dab tsi uas yog lawv: tus neeg siv lub kaus mom, tus neeg siv khoom thov, tus neeg siv khoom cov nyiaj. Cov neeg siv khoom ' - peb tab tom tham txog ntau tus neeg siv khoom thiab qee yam uas yog lawv: cov neeg siv khoom lub kaus mom, cov neeg siv khoom thov, thiab cov neeg siv khoom cov nyiaj
Nws hu li cas thaum cov khoom tshiab lossis cov saw tshiab nyiag cov neeg siv khoom thiab muag los ntawm cov laus uas twb muaj lawm nws raug xa mus rau?
Thaum cov khoom tshiab lossis cov saw tshiab tshiab nyiag cov neeg siv khoom thiab kev muag khoom los ntawm cov qub qub ntawm ib lub koom haum, qhov no yog hu ua. Cannibalization
Dab tsi yog qee qhov chaw ntawm cov ntaub ntawv uas tus neeg siv khoom siv tau thaum tshawb fawb txog cov khoom?
Hauv qab no yog tsib lub peev txheej uas koj tuaj yeem siv los ua kev tshawb nrhiav kev lag luam nrog cov ntsiab lus ntawm cov ntaub ntawv lawv muab. Census.gov. Cov ntaub ntawv suav pej xeem, uas Tsoom Fwv Teb Chaws Asmeskas khaws txhua kaum xyoo, muaj nyob rau hauv online, searchabledatabase. USA.gov. Koom Haum Lag Luam Me (SBA.gov) FocusGroup.com. SurveyMonkey.com