Kuv tuaj yeem txhim kho kuv qhov chaw hu xov tooj zoo li cas?

2024 Tus sau: Stanley Ellington | [email protected]. Kawg hloov kho: 2023-12-16 00:17

11 Lub tswv yim ntawm Yuav Ua Li Cas Txhim Kho Cov qhab nia zoo hauv CallCenter

1. Saib xyuas tag nrho cov channel.
2. Ua cov lus qhia thiab kev qhia niaj hnub.
3. Tsom ntsoov rau koj qis ua yeeb yam.
4. Ua raws li kev cob qhia los ntawm kev taug qab kev txhim kho.
5. Txhawb kom saib xyuas tus kheej.
6. Txhawb siab koj tus neeg sawv cev.
7. Tsis txhob hnov qab kev lom zem.
8. Tso saib cov txheeb cais ntawm lub sijhawm tiag tiag.

Ib yam li ntawd, tib neeg nug, vim li cas qhov zoo yog qhov tseem ceeb hauv kev hu xov tooj?

Vim li cas Hu rau Center Quality Assurance yog Tseem ceeb . Hu rau cov chaw tuav ntau txhiab kev cuam tshuam nrog lawv cov neeg siv khoom. Hu rau cov chaw yuav tsum nodifferent hauv kev tsim sab saum toj zoo sib cuam tshuam nrog cov neeg siv khoom los ntawm kev ua tau raws li lawv cov neeg siv khoom xav tau. Zoo kev pab cuam yog synonymous nrog cov neeg siv khoom txaus siab.

Kuv tuaj yeem txhim kho kuv qhov chaw pabcuam neeg siv khoom li cas? Yog li txhawm rau pab koj cov neeg sawv cev ua tiav, ntawm no yog peb 7 lub tswv yim forcall center cov neeg siv khoom pab pawg los txhim kho cov neeg siv khoom.

1. Nkag siab tias cov neeg siv khoom yog leej twg.
2. Paub txog theem ntawm cov neeg siv khoom taug kev.
3. Tsim kev sib txuas ntawm kev xav.
4. 4. Ua kom yooj yim rau koj cov neeg siv khoom.
5. Sau cov lus teb rau cov neeg siv khoom.
6. Muab kev cob qhia zoo.

Tsis tas li ntawd, peb tuaj yeem txhim kho peb lub chaw hu xov tooj li cas?

Nov yog 85 lub tswv yim los pab koj txhim kho koj lub chaw hu xov tooj

1. Hloov kho koj lub chaw hu xov tooj los txhim kho lub siab xav.
2. Ib txwm nrhiav txoj hauv kev los hais ua tsaug rau koj cov neeg sawv cev.
3. Ib txwm muab tswv yim zoo thiab kev cob qhia rau koj tus neeg sawv cev.
4. Muab sijhawm rau koj cov neeg sawv cev los tham txog lawv cov lus teb.

Dab tsi ua rau tus neeg sawv cev hu xov tooj zoo?

Kev khuv leej. Empathy yog ib qho tseem ceeb tshaj plaws ntawm a tus neeg sawv cev hu tau zoo . Thaum tus neeg siv khoom hu nrog ib qho teeb meem lossis kev txhawj xeeb, koj qhov zoo tshaj plaws cov neeg sawv cev muaj peev xwm tsim kom muaj kev sib raug zoo thiab ua tus hu xav tias ib tug neeg mloog thiab nkag siab lawv tam sim ntawd.