Dab tsi yog qhov qis churn tus nqi?

2024 Tus sau: Stanley Ellington | [email protected]. Kawg hloov kho: 2023-12-16 00:17

Ib qho "zoo" churn tus nqi rau SaaS tuam txhab uas muag cov lag luam me yog 3-5% txhua hli. Qhov loj dua cov lag luam koj lub hom phiaj, lub qis dua koj churn tus nqi yuav tsum ua raws li kev ua lag luam me me. Rau cov khoom lag luam qib (hais $ X, 000- $ XX, 000 ib hlis), churn yuav tsum yog <1% txhua hli.

Ib yam li ntawd, qhov qis churn txhais li cas?

Cov churn tus nqi, tseem hu ua tus nqi ntawm attrition lossis tus neeg siv khoom churn , yog tus nqi ntawm cov neeg siv khoom tsis ua lag luam nrog ib lub koom haum. Nws yog feem ntau qhia raws li feem pua ntawm cov neeg siv kev pabcuam uas tsis txuas ntxiv lawv cov npe hauv ib lub sijhawm.

Ib yam li ntawd, dab tsi cuam tshuam rau churn rate? Txawm li cas los xij, ntau yam yam tuaj yeem cuam tshuam koj qhov kev pom zoo churn tus nqi , xws li ntev npaum li cas tus neeg yuav khoom, tus nqi ntawm cov neeg yuav khoom, thiab tus nqi ntawm cov neeg siv khoom. Qee lub tuam txhab SaaS tuaj yeem tswj hwm cov txiaj ntsig kev noj qab haus huv thiab kev loj hlob nrog qis dua qhov nruab nrab churn tus nqi.

Ces, koj yuav xam churn npaum li cas?

Cov xam ntawm churn tuaj yeem yooj yim pib nrog. Coj tus naj npawb ntawm cov neeg siv khoom uas koj poob lub quarter dhau los thiab faib qhov ntawd los ntawm cov neeg siv khoom uas koj pib nrog lub quarter kawg. Qhov tshwm sim feem pua yog koj churn tus nqi.

Koj txhais li cas churn?

Neeg churn yog feem pua ntawm cov neeg siv khoom uas tau tso tseg tsis siv koj lub tuam txhab cov khoom lossis kev pabcuam thaum lub sijhawm qee lub sijhawm.