Cov txheej txheem:

Cov khoom lag luam zoo li cas cuam tshuam txog kev txhais cov khoom zoo?
Cov khoom lag luam zoo li cas cuam tshuam txog kev txhais cov khoom zoo?

Video: Cov khoom lag luam zoo li cas cuam tshuam txog kev txhais cov khoom zoo?

Video: Cov khoom lag luam zoo li cas cuam tshuam txog kev txhais cov khoom zoo?
Video: Xyoo 2022 kev hlub yuav zoo li cas 2024, Kaum ib hlis
Anonim

Khoom zoo qhov ntev . Lub yim khoom zoo qhov ntev muaj xws li: kev ua tau zoo, nta, kev ntseeg siab, conformance, durability, serviceability, aesthetics thiab perceived zoo . Garvin's (1984; 1987) cov lus txhais rau txhua qhov no qhov ntev tshwm hauv Table I.

Ntawm no, dab tsi yog txhais los ntawm qhov ntev ntawm qhov zoo?

Yim qhov ntev ntawm qhov zoo . Qhov no dimension ntawm qhov zoo suav nrog cov yam ntxwv uas ntsuas tau; Cov hom lag luam feem ntau tuaj yeem raug ntsuas raws li lub hom phiaj ntawm tus kheej ntawm kev ua tau zoo. Nta: Nta yog cov yam ntxwv ntxiv uas txhim kho qhov kev thov ntawm cov khoom lossis kev pabcuam rau tus neeg siv.

Qhov thib ob, cov yam ntxwv dab tsi txhais tau tias cov khoom lag luam lossis kev pabcuam zoo rau koj? Hauv kev siv technical, zoo tuaj yeem muaj ob lub ntsiab lus: 1. lub yam ntxwv ntawm a khoom lossis kev pabcuam uas dais ntawm nws lub peev xwm los ua kom tau raws li cov kev xav tau hais los yog hais; 2. Raws li Yauxej Juran, zoo txhais tau tias "fitness rau siv". Raws li Philip Crosby, nws txhais tau tias "ua raws li qhov yuav tsum tau ua".

Ntawm no, cov khoom zoo txhais li cas?

“ Cov khoom zoo txhais tau tias los muab cov yam ntxwv uas muaj peev xwm ua tau raws li cov neeg siv khoom xav tau (xav tau) thiab muab kev txaus siab rau cov neeg siv khoom los ntawm kev txhim kho cov khoom (cov khoom) thiab ua rau lawv tsis muaj qhov tsis txaus lossis tsis raug."

Dab tsi yog 9 qhov loj ntawm qhov zoo?

Cov ntsiab lus hauv pawg no (9)

  • Kev ua tau zoo. Cov yam ntxwv tseem ceeb ntawm kev ua haujlwm (ntaus, mais, chav nyob hauv tsev, xov tooj ntawm lub nplhaib ua ntej teb)
  • Nta. Ntxiv cov khoom ntxiv rau cov yam ntxwv yooj yim (Stereo hauv tsheb)
  • Kev ntseeg tau.
  • Kev sib haum xeeb.
  • Durability.
  • Kev pabcuam.
  • Kev zoo nkauj.
  • Pom Zoo.

Pom zoo: