Cov txheej txheem:
Video: Lub suab ntawm cov neeg siv khoom yog dab tsi?
2024 Tus sau: Stanley Ellington | [email protected]. Kawg hloov kho: 2023-12-16 00:17
A Lub suab ntawm Cov Neeg Siv Khoom (VoC) txoj haujlwm , kuj hu ua neeg lub suab thiab Suab ntawm Neeg , captures, tsom xam thiab qhia txog txhua yam cov neeg siv khoom tawm tswv yim-kev cia siab, nyiam, thiab tsis nyiam-cuam tshuam nrog koj lub tuam txhab. Xav txog nws-tsis muaj cov neeg siv khoom tawm tswv yim, koj yuav tsis paub qhov twg yuav pib txhim kho koj cov neeg siv khoom kev paub
Tsis tas li ntawd, koj ua li cas thiaj tau lub suab los ntawm cov neeg siv khoom?
Txhawm rau pab koj pib, ntawm no yog tsib txoj hauv kev tshaj plaws los sau cov neeg siv khoom tawm tswv yim
- Soj ntsuam. Kev soj ntsuam muaj txoj hauv kev loj tshaj plaws los sau cov lus qhia cov neeg siv khoom.
- Kev mloog lus. Kev tshaj xov xwm yog ib qho chaw zoo rau kev sau VOC cov ntaub ntawv online.
- Cov neeg xam phaj xam phaj.
- Ua kom pom tseeb Groups.
- Net Promoter Score (NPS)
Tom qab ntawd, lo lus nug yog, vim li cas lub suab ntawm cov neeg siv khoom tseem ceeb? Suab ntawm Neeg pab cov lag luam hone lawv cov khoom lossis kev pabcuam rau hauv qee yam uas cov neeg siv khoom xav tau tiag tiag thiab yuav txuas ntxiv nqis peev sijhawm thiab nyiaj txiag. Hloov chaw tsuas yog khaws cov ntaub ntawv, VoC tsom rau kev nkag siab nws.
Ua qhov no hauv kev txiav txim siab, Lub Suab ntawm Cov Neeg Siv Rau Six Sigma yog dab tsi?
Six Sigma DMAIC Txheej Txheem - Txheeb Phase - Capturing Suab ntawm Neeg (VOC) yog dab tsi Suab ntawm Neeg ? Suab ntawm Neeg yog neeg lub suab , kev cia siab, nyiam, lus pom, ntawm ib yam khoom lossis kev pabcuam hauv kev sib tham. Nws yog cov lus hais los ntawm cov cov neeg siv khoom ntawm cov khoom lossis kev pabcuam tshwj xeeb.
Koj soj ntsuam cov neeg siv lub suab li cas?
Suab ntawm Neeg yog li cas cov tuam txhab hnov thiab mloog cov neeg siv khoom tawm tswv yim txog lawv cov hom, cov khoom thiab cov kev pab cuam.
Muaj rau rau kauj ruam koom nrog hauv kev tsim kom muaj txiaj ntsig VoC qhov kev tshuaj xyuas:
- Nrhiav ib lo lus nug.
- Sau thiab npaj cov ntaub ntawv.
- Xaiv koj cov cuab yeej.
- Tshawb xyuas thiab daws teeb meem.
- Kos cov lus xaus.
- Nqis tes ua.
Pom zoo:
Lub algorithm twg yog siv los nrhiav kev sib koom ua ke ntawm cov khoom uas tus neeg siv khoom tuaj yeem yuav ntawm lub khw muag khoom?
Association Rule Mining Txoj hauv kev zoo tshaj plaws los nrhiav cov qauv no yog Kev Tshawb Fawb Kev Lag Luam Kev Lag Luam, uas yog cov txheej txheem tseem ceeb siv los ntawm cov khw muag khoom loj xws li Amazon, Flipkart, thiab lwm yam los txheeb xyuas cov neeg yuav khoom los ntawm kev nrhiav kev sib koom ua ke ntawm cov khoom sib txawv uas cov neeg siv khoom tso rau hauv lawv "kev yuav khoom. pob tawb”
Dab tsi yog qhov txawv ntawm cov neeg siv khoom thiab cov khoom tsim khoom?
Teb: Cov khoom siv yog cov khoom kawg rau kev noj cov neeg siv khoom kawg thaum cov khoom tsim khoom yog cov khoom siv raw rau lwm cov khoom lag luam. Teb: Cov neeg tsim khoom zoo yog ib qho siv los ntawm cov neeg tsim khoom: lub Hoobkas machinery, lub rooj ua haujlwm, cov ntaub ntawv raw thiab lwm yam
Dab tsi yog qhov txawv ntawm cov neeg siv khoom thiab cov neeg siv khoom?
Cov neeg siv khoom - peb tab tom tham txog ib tus neeg siv khoom thiab ib yam dab tsi uas yog lawv: tus neeg siv lub kaus mom, tus neeg siv khoom thov, tus neeg siv khoom cov nyiaj. Cov neeg siv khoom ' - peb tab tom tham txog ntau tus neeg siv khoom thiab qee yam uas yog lawv: cov neeg siv khoom lub kaus mom, cov neeg siv khoom thov, thiab cov neeg siv khoom cov nyiaj
Dab tsi yog kev sib raug zoo ntawm cov neeg siv khoom thiab cov neeg muag khoom?
Lub tswv yim kev lag luam uas tus neeg muab kev pabcuam lossis tus muag khoom muag tau ze rau lawv cov neeg siv khoom. Cov txiaj ntsig ntawm kev sib raug zoo ntawm cov neeg siv khoom ntau dua rau kev lag luam yuav suav nrog kev txhim kho cov teeb meem kev daws teeb meem zoo thiab kev hloov kho ntau dua ntawm cov khoom rau cov neeg siv khoom xav tau, nrog rau cov neeg siv khoom siab dua qib siab
Dab tsi yog qee qhov chaw ntawm cov ntaub ntawv uas tus neeg siv khoom siv tau thaum tshawb fawb txog cov khoom?
Hauv qab no yog tsib lub peev txheej uas koj tuaj yeem siv los ua kev tshawb nrhiav kev lag luam nrog cov ntsiab lus ntawm cov ntaub ntawv lawv muab. Census.gov. Cov ntaub ntawv suav pej xeem, uas Tsoom Fwv Teb Chaws Asmeskas khaws txhua kaum xyoo, muaj nyob rau hauv online, searchabledatabase. USA.gov. Koom Haum Lag Luam Me (SBA.gov) FocusGroup.com. SurveyMonkey.com