Lub hom phiaj tseem ceeb ntawm CRM yog dab tsi?
Lub hom phiaj tseem ceeb ntawm CRM yog dab tsi?

Video: Lub hom phiaj tseem ceeb ntawm CRM yog dab tsi?

Video: Lub hom phiaj tseem ceeb ntawm CRM yog dab tsi?
Video: Hmo Uas Tseem Ceeb 2024, Kaum ib hlis
Anonim

Cov cheeb tsam tseem ceeb ntawm tsom yog raws li lub npe qhia: cov neeg siv khoom, kev sib raug zoo, thiab kev tswj hwm kev sib raug zoo thiab lub ntsiab hom phiaj siv CRM hauv kev lag luam zoo yog: Kom yooj yim rau kev lag luam thiab kev muag khoom. Ua kom cov chaw hu xov tooj tau zoo dua. Txhawm rau muab kev pabcuam zoo dua rau cov neeg siv khoom.

Yog li ntawd, lub hom phiaj ntawm CRM yog dab tsi?

Kev tswj cov neeg siv khoom sib raug zoo muab cov cuab yeej koj xav tau los ua kom tau zoo tshaj plaws ntawm txhua qhov kev sib cuam tshuam koj muaj nrog koj cov neeg siv khoom thaum nce kev ua tau zoo ntawm koj pawg muag khoom thiab kev lag luam. Los ntawm kev ua haujlwm automating, sib sau cov ntaub ntawv cov neeg siv khoom thiab ua kom cov thawj coj loj tshaj plaws, CRM software cia koj optimize koj cov neeg ua haujlwm.

Tsis tas li ntawd, lub hom phiaj ntawm cov neeg siv khoom kev sib raug zoo tswj cov txheej txheem yog dab tsi? Kev Tswj Xyuas Cov Neeg Siv Khoom ( CRM ) yog lub tswv yim uas cov tuam txhab siv los tswj kev sib cuam tshuam nrog cov neeg siv khoom thiab muaj peev xwm cov neeg siv khoom . CRM pab cov koom haum txhim kho cov txheej txheem, tsim kev sib raug zoo ntawm cov neeg siv khoom , nce kev muag khoom, txhim kho cov neeg siv khoom kev pab cuam, thiab nce profitability.

Tsis tas li ntawd, cov yam ntxwv thiab lub hom phiaj ntawm CRM yog dab tsi?

Lub hom phiaj tseem ceeb ntawm CRM yog tsav cov nyiaj tau los los ntawm kev pab cov tuam txhab ua haujlwm zoo taug qab kev sib raug zoo nrog cov neeg siv khoom tam sim no thiab yav tom ntej. Nws tuaj yeem koom nrog ib lossis tag nrho cov txheej txheem ntawm cov neeg siv khoom siv hauv ib lub tuam txhab, xws li kev muag khoom, kev lag luam, thiab kev txhawb nqa.

Dab tsi yog hom CRM?

CRM tuaj yeem txheeb xyuas cov ntaub ntawv thiab tsim cov ntawv ceeb toom thaum twg xav tau. Feem ntau muaj peb hom CRM daim ntawv thov - Kev Ua Haujlwm, Kev Tshawb Fawb thiab Kev Sib Koom Tes los ua txhua yam haujlwm no.

Pom zoo: