Lub tswvyim ntawm Philip B Crosby yog dab tsi?
Lub tswvyim ntawm Philip B Crosby yog dab tsi?

Video: Lub tswvyim ntawm Philip B Crosby yog dab tsi?

Video: Lub tswvyim ntawm Philip B Crosby yog dab tsi?
Video: Leng Yang - Yog Vim Dab Tsi (Official Full Song | Nkauj Tawm Tshiab) 2020/05/24 2024, Kaum ib hlis
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Philip B . Crosby yog ib zaj dab neeg hauv kev qhuab qhia zoo. Ib tug kws tshaj lij, kws tshaj lij, thiab tus kws sau ntawv sau tseg, nws tau lees paub dav dav rau kev txhawb nqa tswvyim ntawm "zero defects" thiab rau kev txiav txim siab zoo asconformance rau cov cai. Xyoo 1979, nws tau tsim PhilipCrosby Associates, Inc.

Cia li xav txog qhov no, Philip Crosby lub tswv yim zoo yog dab tsi?

Crosby cov lub hauv paus ntsiab lus, Ua Nws Txoj Cai FirstTime, yog nws cov lus teb rau tus zoo kev kub ntxhov. Nws txhais zoo raws li tag nrho thiab zoo meej conformance rau cov neeg muas zaub'requirements. Lub essence ntawm nws kev xav yog qhia nyob rau hauv qhov nws hu ua Absolutes Zoo Kev tswj hwm thiab cov ntsiab lus ntawm kev txhim kho.

Ib tug kuj yuav nug, Philip Crosby txhais li cas los ntawm qhov zoo yog dawb? Philip Crosby yog thaum nws hais tias, " Quality yog dawb , " lub ntsiab lus tias ib qho kev nqis peev hauv kev txhim kho zoo them nws tus kheej rov qab sai heev. Txawm hais tias muaj tseeb, qhov ntawd xav tias tus neeg siv khoom tuaj yeem sib txawv zoo theem ntawm cov khoom nyob rau hauv lub cashregister.

Khaws qhov no hauv kev xav, Crosby lub ntsiab lus ntawm qhov zoo yog dab tsi?

Thoob plaws nws txoj haujlwm, Crosby cov kev xav tau raug coj los ntawm plaub qhov tseeb: Tus txhais ntawm kev zoo yog ua raws li cov cai. Qhov system ntawm zoo yog kev tiv thaiv. Tus qauv kev ua tau zoo yog zerodefects. Kev ntsuas ntawm zoo yog tus nqi ntawm kev tsis sib haum xeeb.

Lub hom phiaj tseem ceeb ntawm Philip Crosby yog dab tsi?

Ntawm qhov teeb meem zoo, Crosby tau tsim lub hauv paus ntsiab lus ntawm "ua qhov yog thawj zaug" (DIRFT). Nws kuj suav nrog plaub loj cov hauv paus ntsiab lus: Cov ntsiab lus ntawm kev ua tau zoo yog ua raws li cov khoom thiab cov neeg siv khoom xav tau. Kev tiv thaiv yog qhov system ntawm qhov zoo.

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