Lub hom phiaj ntawm Service Asset thiab Configuration Management ITIL yog dab tsi?
Lub hom phiaj ntawm Service Asset thiab Configuration Management ITIL yog dab tsi?

Video: Lub hom phiaj ntawm Service Asset thiab Configuration Management ITIL yog dab tsi?

Video: Lub hom phiaj ntawm Service Asset thiab Configuration Management ITIL yog dab tsi?
Video: SERVICE ASSET AND CONFIGURATION MANAGEMENT - Learn and Gain 2024, Kaum ib hlis
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Lub hom phiaj : ITIL Service Asset thiab Configuration Management aims khaws cov ntaub ntawv hais txog Kev teeb tsa Cov khoom (CIs) yuav tsum tau xa ib qho IT kev pabcuam , suav nrog lawv txoj kev sib raug zoo.

Hais txog qhov no, dab tsi ua haujlwm nyob rau hauv cov peev txheej ntawm cov cuab yeej pabcuam thiab cov txheej txheem tswj kev teeb tsa?

ITIL Service Asset thiab Configuration Management Lub Hom Phiaj: Lwm lub hom phiaj ntawm SACM (ITIL V3) yog: Qhia, tswj , sau, qhia, tshuaj xyuas thiab txheeb xyuas txhua tus cwj pwm ntawm kev pabcuam thiab lwm yam kev teeb tsa cov khoom (CIs), xws li versions, baselines, constituent Cheebtsam, thiab kev sib raug zoo.

Tom qab ntawd, lo lus nug yog, kev tswj hwm kev teeb tsa yog dab tsi thiab vim li cas nws tseem ceeb? Cov Tseem ceeb ntawm Configuration Management . Configuration tswj (CM) tsom rau kev tsim thiab tswj kev sib luag ntawm cov khoom lag luam kev ua tau zoo, thiab nws cov yam ntxwv ua haujlwm thiab lub cev nrog nws cov kev xav tau, tsim qauv, thiab cov ntaub ntawv ua haujlwm thoob plaws hauv nws lub neej.

Ntawm no, dab tsi yog cov khoom teeb tsa hauv ITIL?

Hauv ITIL cov ntsiab lus, cov khoom configuration (CI) yog cov khoom ntawm ib qho kev tsim kho vaj tse uas tam sim no, lossis tsis ntev yuav nyob rau hauv kev teeb tsa kev tswj hwm. CIs tej zaum yuav yog ib qho module xws li lub monitor lossis daim kab xev tsav, lossis ntau dua cov khoom , xws li ib tug ua tiav system.

Dab tsi yog cov cuab yeej cuab tam txhais?

Los ntawm txhais , ib khoom muaj nqis txhais tau tias "txhua yam peev txheej lossis peev xwm". Cov cuab tam cuam tshuam hauv kev pabcuam kev xa khoom raug txheeb xyuas raws li cov khoom teeb tsa (CI); CIs tuaj yeem yog lub cev (lub computer, server) lossis cov laj thawj (kev thov, cov ntaub ntawv, txheej txheem).

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