Dab tsi tswj cov txheej txheem ITIL?
Dab tsi tswj cov txheej txheem ITIL?

Video: Dab tsi tswj cov txheej txheem ITIL?

Video: Dab tsi tswj cov txheej txheem ITIL?
Video: ITIL за 1,5 часа для менеджера проекта 2024, Kaum ib hlis
Anonim

Txheej txheem tswj muaj tsib yam uas txhais thiab tswj tau tswj dhau ntawm txheej txheem ; ob ntawm cov ntsiab lus no yog Txheej txheem Txoj cai thiab a Txheej txheem Tus tswv. a. Txheej txheem Lub Hom Phiaj, Cov Ntaub Ntawv thiab Cov Lus Qhia - Kev sib xyaw ntawm tsib lub ntsiab lus tsim thiab tswj tswj tshaj txhua tus txheej txheem.

Kuj paub, uas yog cov ntsiab lus ntawm kev tswj cov txheej txheem?

Lub valve tswj qhov ntws ntawm cov kua hauv lub qhov hluav taws xob cov yeeb nkab kom tswj tau ib theem hauv lub tank. -Yog li ntawd, a txheej txheem tswj system muaj plaub yam tseem ceeb ntsiab : txheej txheem , ntsuas, ntsuas, thiab tswj . Ib daim duab thaiv ntawm cov no ntsiab yog qhia hauv daim duab hauv qab no.

Tsis tas li ntawd, 5 theem ntawm ITIL yog dab tsi? Muaj tsib theem hauv ITIL V3 Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

  • Kev pab tswv yim.
  • Kev Tsim Kho.
  • Kev hloov pauv kev pabcuam.
  • Kev ua haujlwm.
  • Kev txhim kho kev pabcuam txuas ntxiv.

Cov lus nug tseem yog, dab tsi yog cov txheej txheem ITIL?

ITIL Kev Pabcuam Kev Pabcuam Kev pabcuam kev ua haujlwm yog tsim los ntawm tsib txheej txheem : Kev Tswj Xyuas Txheej Txheem, Kev Tswj Xyuas Txheej Txheem, Kev Tswj Xyuas Kev Nkag, Kev Thov Ua tiav, Kev Tswj Xyuas Teeb Meem. Incident Management yog qhov txheej txheem ntawm kev nqis tes ua kom sai rov qab cuam tshuam hauv kev pabcuam vim muaj xwm txheej.

Vim li cas peb thiaj xav tau cov txheej txheem ITIL?

Sab saum toj rau cov txiaj ntsig ntawm ITIL yog: Txo cov nqi los ntawm kev txhim kho kev siv cov peev txheej. Kev pom ntau dua ntawm IT cov nqi thiab cov khoom muaj nqis. Kev tswj hwm kev lag luam zoo dua thiab kev pabcuam cuam tshuam lossis tsis ua haujlwm. Ib puag ncig kev pabcuam ruaj khov dua los txhawb kev hloov pauv kev lag luam tas li.

Pom zoo: