Cov txheej txheem:

Koj yuav txheeb xyuas cov neeg siv khoom li cas?
Koj yuav txheeb xyuas cov neeg siv khoom li cas?

Video: Koj yuav txheeb xyuas cov neeg siv khoom li cas?

Video: Koj yuav txheeb xyuas cov neeg siv khoom li cas?
Video: xov xwm 23/02/2022 yog hmoob tsis tsum tseem yuav muaj ntau | nplog teb tseem phom sij kab mob kawg 2024, Hlis ntuj nqeg
Anonim

Kev txheeb xyuas cov sijhawm tseem ceeb no yog thawj kauj ruam hauv kev txhim kho neeg taug kev maps thiab txhawb nqa cov neeg siv khoom kev txaus siab ntawm txhua theem ntawm tus neeg yuav khoom taug kev.

Nov yog li cas:

  1. Muab koj tus kheej tso rau hauv Cov neeg siv khoom Nkawm khau.
  2. Siv Cov Neeg Taug Kev Maps thiab Kev Paub Txog Cov Neeg Siv Khoom Maps.
  3. Categorize Koj Neeg Touchpoints.

Ib yam li ntawd, koj yuav piav qhia txog cov neeg siv khoom li cas?

Nov yog qhov neeg taug kev txhais: The neeg taug kev yog tag nrho cov kev paub uas cov neeg siv khoom mus dhau thaum cuam tshuam nrog koj lub tuam txhab thiab hom. Es tsis txhob saib tsuas yog ib feem ntawm kev ua lag luam lossis kev paub, lub neeg taug kev cov ntaub ntawv tag nrho ntawm kev ua ib tug cov neeg siv khoom.

Tom qab ntawd, lo lus nug yog, dab tsi yog qhov touchpoint hauv cov neeg siv khoom taug kev? Cov neeg siv khoom touchpoints yog koj lub hom phiaj cov ntsiab lus ntawm cov neeg siv khoom tiv tauj, txij thaum pib mus txog rau thaum xaus. Touchpoint txhais: A touchpoint yog txhua lub sijhawm muaj peev xwm cov neeg siv khoom los yog cov neeg siv khoom los ntawm kev sib cuag nrog koj hom - ua ntej, thaum, los yog tom qab lawv yuav ib yam dab tsi los ntawm koj.

Ntawm no, dab tsi yog 7 kauj ruam los qhia cov neeg siv khoom taug kev?

7 Cov kauj ruam rau Cov Neeg Siv Khoom Siv Kev Ua Haujlwm

  • Kauj Ruam 1: Tuav Lub Rooj Sib Tham Discovery.
  • Kauj Ruam 2: Cov Neeg Ua Haujlwm Rhiav.
  • Kauj Ruam 3: Kev lees paub zoo.
  • Kauj Ruam 4: Quantitative Validation.
  • Kauj Ruam 5: Daim Ntawv Qhia Kawg thiab Daim Ntawv Qhia.
  • Kauj Ruam 6: Kev Npaj Ua Haujlwm, Daim Ntawv Sau Npe.
  • Kauj Ruam 7: Tsim Kev Ruaj Ntseg Tshiab.

Kuv yuav kuaj kuv cov ntsiab lus kov li cas?

Neeg touchpoints ua tau txheeb xyuas los ntawm kev nrhiav lub sijhawm thiab qhov chaw uas tus neeg siv khoom cuam tshuam nrog koj cov khoom lossis kev pabcuam. Ntawm no yog ob peb daim ntawv teev npe kov cov ntsiab lus uas tau tham ntawm no tab sis lawv nyob ntawm ntau yam ntawm koj lub lag luam.

Pom zoo: