Kedb feem ntau siv rau dab tsi?
Kedb feem ntau siv rau dab tsi?

Video: Kedb feem ntau siv rau dab tsi?

Video: Kedb feem ntau siv rau dab tsi?
Video: Maiv Xis Xyooj Khaus Pim | Tub Siab Loj Xa Lus Rau Maiv Xis Xyooj 2024, Hlis ntuj nqeg
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Paub yuam kev Database ( KEDB ) yog tsim los ntawm Kev Tswj Xyuas Teebmeem thiab siv los ntawm Kev Teeb Meem thiab Kev Tswj Teeb Meem los tswj tag nrho cov ntaub ntawv yuam kev paub.

Yog li ntawd, Kedb yog dab tsi?

A KEDB yog ib lub chaw khaws ntaub ntawv uas tuav cov ntaub ntawv hais txog cov teeb meem uas lub hauv paus ua rau paub tab sis kev daws teeb meem mus tas li tsis ua. Txawm hais tias qhov kev daws teeb meem tas mus li tsis muaj los yog tsis tau siv (tseem). A KEDB nruj me ntsis tuav cov ntaub ntawv hais txog xwm txheej thiab cov ntsiab lus daws teeb meem.

Ib sab saum toj no, lub hom phiaj ntawm kev tswj cov teeb meem yog dab tsi? Qhov tseem ceeb Lub hom phiaj ntawm kev tswj cov teeb meem yog tiv thaiv teeb meem thiab ua rau muaj xwm txheej tshwm sim, tshem tawm cov xwm txheej rov tshwm sim, thiab txo qhov cuam tshuam ntawm qhov xwm txheej uas tsis tuaj yeem tiv thaiv tau. Cov Ntaub Ntawv Technology Infrastructure Library txhais a teeb meem raws li qhov ua rau ntawm ib lossis ntau qhov xwm txheej.

Ib yam li ntawd, tib neeg nug, lub hom phiaj ntawm kev paub yuam kev yog dab tsi?

officially, Paub Qhov yuam kev yog rau Teeb meem Kev tswj hwm, tab sis nws tsis txawv rau Service Desk los daws qhov teeb meem nrog kev daws teeb meem mus tas li, lossis nrhiav kev daws teeb meem thiab tsim ib qho Paub yuam kev sau tseg. Lub hom phiaj ntawm Teeb meem Kev tswj hwm yog nrhiav lub hauv paus ua rau ib lossis ntau qhov xwm txheej.

Dab tsi yog workaround hauv ITIL?

Kev daws teeb meem yog cov kev daws teeb meem ib ntus txhawm rau txo lossis tshem tawm qhov cuam tshuam ntawm Kev Paub Tsis Zoo (thiab yog li Cov Teeb Meem) uas tseem tsis tau muaj kev daws teeb meem tag nrho. Xws li, Kev daws teeb meem feem ntau siv los txo qhov cuam tshuam ntawm Cov Teeb Meem lossis Teeb Meem yog tias lawv cov laj thawj tsis tuaj yeem txheeb xyuas lossis tshem tawm.

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